This Refund Policy outlines the terms and conditions regarding partial or full reimbursements for digital services purchased through our IPTV Shop. To ensure the highest quality of service and server stability in 2026, we maintain a strict policy to protect both our infrastructure and our customers.
As discussed in our service guidelines, Xtream IPTV offers a mandatory 24-hour trial for a nominal fee of $1.50. This trial is specifically designed for new customers to test server compatibility, channel lists, and app performance on their specific devices.
We strongly encourage all users to utilize this trial before committing to a long-term subscription, as it serves as the primary verification of service quality.
Refunds are handled on a case-by-case basis under the following conditions:
Trial Fee Credit: The $1.50 trial fee is 100% refundable as a credit toward any full IPTV subscription upgrade within 48 hours of the trial’s expiration.
Technical Failure: If our technical team, accessible via WhatsApp, cannot resolve a verified server-side issue that prevents you from accessing the service within 72 hours of purchase, a partial or full refund may be issued.
Duplicate Payments: In the event of a billing error or accidental duplicate transaction, we will process a full refund for the extra charge immediately upon verification.
We cannot offer refunds under the following conditions:
Change of Mind: Once a full subscription (1, 3, 6, or 12 months) is activated, we cannot offer a refund for a simple change of mind.
Internet/Device Issues: Refunds will not be issued for issues stemming from the customer’s internet service provider (ISP) throttling, insufficient bandwidth, or incompatible hardware.
Last-Minute Requests: As per our 2026 operational guidelines, if a trial expires and you did not upgrade in time to avoid being “buried” in support requests, we cannot refund the trial fee after the access period has ended.
To request a refund, you must contact our WhatsApp Support team or email our billing department. You must provide your order number, the email address used for the purchase, and a detailed description of the technical issue (including screenshots if possible). All approved refunds are processed back to the original payment method within 5–10 business days.
By purchasing a subscription or trial from our IPTV Shop, you acknowledge that you have read, understood, and agreed to this Refund Policy. We encourage you to review our Terms of Service and Privacy Policy to fully understand your rights and protections in 2026.
